As the manufacturing arm for our customers, Mack has built a worldwide reputation for injection molding, machining, design work, sheet metal fabrication and contract manufacturing. The Mack team supports some of the top fortune 500 companies, as well as cutting-edge start-up organizations, but who helps keep Mack’s business systems running? Our IT team, and the Company’s Statesville, N.C., is looking for an experienced IT professional to serve as a network support engineer.
The network support engineer plays a vital role in supporting the organization: ensuring network security and availability, and assisting in the management of business applications, servers, all IT infrastructure and content management systems. As a key team member, this role is responsible for ensuring Mack’s business infrastructure runs smoothly and stays current. This individual will report to the IT manager and will manage the server and network infrastructures, as well as provide support to end users for a variety of devices across multiple offices.
By managing day-to-day IT infrastructure, this position will be involved in local projects, or substantial divisional level projects, that involve optimizing system performance, and resolving difficult and complex system administration problems network support engineer supports and addresses difficult and complex problems in the installations, upgrades and control of application software; diagnosing and recovering failed systems; and optimizing the functionality of networks and systems. The role covers a broad scope, from legacy issues to long-range plans and new cutting-edge technologies to assisting in the development of new policies or revamping existing policies. Additionally, the network support engineer mentors junior members of the team while providing technical direction; manages the inventory of equipment, software and licenses; and implements the expansion of IDFs, cabling, access points and bridges. Other responsibilities include, but are not limited to:
- Troubleshooting for system errors and solving Event Viewer errors
- Evaluating connectivity issues, equipment and software
- Modifying configurations, utilities, software, install software licenses on servers, etc.
- Setting up equipment for new users
- Installing, testing and monitoring servers, firewalls and new software
- Installing and updating network system improvements as needed
- Developing and presenting plans for integrating new server technology into existing architecture
- Migrating domain controllers and other servers from Server 2008 to Server 2016
The ideal candidate will have a bachelor’s degree in a related field, along with CCNA, CompTIA certification or an equivalent, and a very strong background in Active Directory setups and group policies. A successful candidate also will have three to five years of relevant, verifiable IT experience in a previous role installing, upgrading maintaining servers and operating Systems. Experience with helpdesk or IT support, as well as network and server management support is a plus. The network support engineer should also have up-to-date knowledge of new systems, information, software and upgrades, and all Infrastructure to include Configurations of Servers, Hyper-V VMs, routers, switches, APS and Cyber Security. Additionally, candidates should be able to configure and add network laser printers and thermal bar coding printers. Familiarity with any of the following: ODBC, Storage Craft, Shadow Protect, WAN, LAN, VLAN, subnets, TCP/IP v4 and v6 protocol, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP, Dell VRTX Platform, HP Switch products, Network Monitoring Tools, Distributed Antenna System, Windows Domain, Active Directory, DNS, Telnet, DHCP, Microsoft Active Directory, Microsoft Member Servers, Office 365 Email, EDI, I-Series administration, ESET AV, SQL Server and DB2 databases, Microsoft Hyper-V and Visio is preferred. He/she must also be able to crimp and punch down CAT6 and install wall boxes.
Employees are one of the Company’s most valuable assets, and Mack is committed to honoring their contributions through competitive compensation packages, diverse career paths, advancement opportunities and by nurturing a team-oriented, engaging work environment. If interested, please complete Mack’s on-line application form (see link below) or send hard copies of your resume, compensation expectations and a letter of introduction to:
Mack Molding Company
149 Watertank Road
Statesville, NC 28677
704-878-9641, Ext. 4471
Resumes accepted from qualified applicants only.
Equal Opportunity Employer