As the manufacturing arm for our customers, Mack has built a worldwide reputation for injection molding, machining, design work, sheet metal fabrication and contract manufacturing. The team supports top fortune 500 companies, as well as cutting-edge start-ups, which requires strong lines of communication to foster the Company’s goal of Total Customer Satisfaction. That is the realm of Mack’s customer service associates, who interface with internal and external stakeholders on day-to-day items. If you are a problem solver who defines yourself with integrity and strong interpersonal skills – someone who can foster the kind of strong dialogue that shows others they are important – Mack would like to discuss an open customer service associate position at its Inman, S.C., facility with you.
The customer service associate is responsible for interfacing with multiple customers and performing order management, utilizing an understanding of lead times, quantity breaks and pricing models to shepherd customers through the ordering process, including entry; order acknowledgement; expediting and tracking shipments; confirming deliveries; and generally providing resolution of pricing, billing and payment discrepancies. Additionally, he/she maintains current price lists. It is a highly visible position, with the customer service associate working as a liaison between the production floor and the customer to influence scheduling, ensuring there minimal disruptions to customer satisfaction, as well as frequent and accurate information is given to all customers.
The ideal candidate will have 3 years of plastic or related industry experience in operations, production or quality. A successful candidate will possess above average verbal and written communication skills, as well as strong computer skills with a working knowledge of Microsoft Office software, MRP and ERP programs and EDI. Specific experience with MAPICS is a plus. He/she must have strong organizational skills, and be team-player and a self-starter with the ability to handle multiple tasks at the same time.
Employees are the Company’s most valuable assets, and Mack is committed to honoring their contributions through competitive compensation packages, diverse career paths, advancement opportunities and by nurturing a team-oriented, engaging work environment. If interested, please complete Mack’s on-line application form (see link below) or send hard copies of your resume, compensation expectations and a letter of introduction to:
Mack Molding Company
10769 Asheville Hwy
Inman, SC 29349
Resumes accepted from qualified applicants only.
Equal Opportunity Employer