FOR IMMEDIATE RELEASE
ARLINGTON, Vt. – Mack Molding’s Northern Operations, including plants in Pownal, Cavendish, East Arlington, and Arlington, Vt., has been independently audited and certified as having met the updated ISO 9001:2000 standard for excellence in quality management created by the International Organization for Standardization (ISO), a prestigious network of national standards institutes from 148 countries. National Quality Assurance (NQA), USA, an accredited registrar, carried out the third-party assessment and certification.
One of the first injection molders in the United States to achieve the previous ISO 9002 standard in the early ’90s, Mack long ago made ISO standards the underpinning of its quality management system. “We’ve been actively measuring total customer satisfaction on an annual basis for nearly a decade now,” says Carl Bickford, director of quality. “We gauge our performance against a matrix of criteria, including on-time deliveries, continuous quality improvement efforts, and meeting or exceeding customer expectations, which we regularly measure through customer surveys. Since one of the major components of the ISO 9001:2000 standard is a system for measuring customer satisfaction, we were already well on our way toward compliance without making major changes.”
“Given the sophistication of our customer base and the products they manufacture, certification to the latest ISO standard is a requirement for doing business with them,” adds Jeff Somple, president of Mack’s Northern Operations. “It means we have a quality system in place that meets or exceeds an internationally recognized standard. It relieves customers from the obligation and cost of conducting their own quality audits, which saves them time and money. And it assures them that we are continually driving toward quality system improvement.”
In addition to Mack’s ongoing internal audits of its quality and manufacturing management systems, NQA, USA will assess the company’s performance against the new ISO standard every six months to insure continuing compliance.
For further information regarding Mack and its recent ISO 9001:2000 certification, contact Carl Bickford, director of quality, 802-375-0562, firstname.lastname@example.org.
Mack is a full-service contract manufacturer that specializes in plastics design, prototyping and molding, as well as sheet metal fabrication. The company operates 12 facilities throughout the eastern United States, Scotland and Mexico, totaling 1.5 million square feet of manufacturing space. For further information, call 802-375-2511, or visit Mack on the web at www.mack.com.
ISO has been developing voluntary technical standards over almost all sectors of business, industry and technology since 1947. The ISO 9000 family of standards is primarily concerned with the management of quality – all those features of a product or service that are required by the customer. Quality management is what the organization does to ensure that its products or services both satisfy the customer’s quality requirements and comply with any regulations applicable to those products or services.
About NQA, USA
NQA, USA is an accredited registrar that performs third party assessment and registration of management systems against the requirements of national and international standards. Headquartered in Acton, Mass., the world-renowned ISO 9000 registrar has established offices in Europe, the Middle East, Asia and the Pacific Rim with clients in over 46 countries.