Just like the plastics side of the business, Mack’s sheet metal fabrication center operates within a business unit organizational structure that combines sales, engineering and customer service into one dedicated account management team. Each customer is assigned a business unit that takes full responsibility for your product – everything from pricing and scheduling to managing tools and assembly to placing and tracking orders and identifying/resolving issues. The program manager within your business unit will draw in the metals engineers as needed to support all design, tooling and metal manufacturing processes. Experience has proven that this engineering-intensive program management approach results in quicker response times, more accurate information and communications, greater flexibility and more in-depth technical support.