QUALITY

Certified Manufacturing Quality. Certified Technician.​At Mack, certified manufacturing quality is at the core of everything we do. Our facilities adhere to globally recognized standards, ensuring that we consistently meet and exceed customer and regulatory expectations.

We are ISO 9001:2015 certified, demonstrating our commitment to rigorous quality management systems and continuous improvement. For our medical customers, ISO 13485:2016 certification ensures compliance with stringent medical device manufacturing standards. Our ISO 14001:2015 certification reflects our dedication to environmental responsibility and sustainable practices, while IATF 16949 certification highlights our ability to meet the demanding quality and reliability standards of the transportation industry.

Additionally, Mack is FDA registered, supporting our work with regulated medical products, and ITAR registered, ensuring compliance with U.S. defense and aerospace manufacturing requirements.

By integrating these high standards across all operations, we deliver products that are precise, reliable, and built to the highest levels of quality and compliance. Certified manufacturing quality is guaranteed.

Northern Division

Mack Prototype, Inc.

Synectic, Inc.

Southern Division

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MISSION

Mack’s mission is Total Customer Satisfaction. Though simple in wording, this principle drives every major decision the company makes. For example, entering the rapid prototyping and tooling markets was a direct response to customer feedback and the need to accelerate time-to-market. Likewise, expanding the headquarters facility to increase contract manufacturing capacity was driven by growing market demand.

But beyond responding to customers’ needs to further grow the business, Mack also formally measures customer satisfaction on a quarterly basis around four criteria:

  • Return rate
  • Number of on-time deliveries
  • How the customer ranks Mack as a supplier in relation to its competitors
  • General feedback from customers

Results are posted in all plants and compensation is directly linked to customer satisfaction and profitability.

Key Values

As part of its mission, Mack employees embrace the following key values, which serve as the foundation for continued improvement, growth and success of the company:

WORK ENVIRONMENT

We will encourage the exchange of new ideas by creating a cooperative, team-oriented working environment. We will maintain a physical working environment which is clean and safe at all times.

CORPORATE CITIZENSHIP

We will be a good and active corporate citizen in the communities in which we operate. We will be a good and active corporate citizen in the communities in which we operate.

FINANCIAL STABILITY

We will maintain a strong financial position by re-investing our profits in new equipment, new technology and new training while avoiding long-term debt.

INTEGRITY

We will deal honestly and openly with our customers, our co-workers, our suppliers and the public. We will deal honestly and openly with our customers, our co-workers, our suppliers and the public.

FAIRNESS

As members of the Mack team, we will treat each other with honesty and respect at all times. Favoritism, discrimination, and special privileges have no place at Mack.

ETHICS

We will comply with all laws and government regulations at all times. We will conduct business in an ethical manner.

TOTAL CUSTOMER SATISFACTION

Customer satisfaction is everyone’s primary job at Mack. Each of us will strive to satisfy the needs of not only our external customers but each of our internal customers as well.