With its roots in custom injection molding, Mack Molding today is a leading supplier of contract manufacturing services and injection molded plastic parts to companies in a range of industries. Headquartered in Arlington, Vt., Mack Molding operates six locations throughout the eastern United States.
A family-run business, Mack has earned a 5A1 D&B rating, the highest available. The corporation has no long-term debt, and finances its own acquisitions and growth. With sales of approximately $350 million, Mack is consistently ranked among the top 10 non-automotive injection molders in North America.
Mack Molding provides a wide range of services to both small- and mid-size companies, as well as blue chip Fortune 100 giants. For details on Mack’s capabilities, please visit the Services section of our site, and for markets served and our specific capabilities and experience in those markets, please visit the Markets section.
A privately held corporation, Mack was founded in 1920 in Little Falls, N.J. Today, it is headquartered in Arlington, Vermont, and operates 11 locations throughout Vermont, Connecticut, Massachusetts, North Carolina, South Carolina, Florida and Mexico, totaling 1.5 million square feet of manufacturing space.
Mack has earned a 5A1 D&B rating, the highest available. The corporation has no long-term debt and finances its own acquisitions and growth. Mack has sales of approximately $350 million and employs more than 2,000 people.
Profile of Mack Group
The four divisions within Mack Group include:
Mack Molding – A leading supplier of molded plastic parts, fabricated metal parts and high-level assemblies to the medical, industrial, transportation, energy/environment, computer & business equipment, defense/aerospace, and consumer markets. Specialties include design, prototyping, custom injection molding, sheet metal fabrication, full-service machining, and total product assembly, test and distribution. Seven locations: Arlington, Vermont (2); Cavendish, Vermont; Inman, South Carolina; Statesville, North Carolina; Gardner, Massachusetts; and Milford, Connecticut.
Mack Prototype – Full-service plastics prototyping with specialties in rapid prototyping, rapid tooling and low volume plastics molding. Located in Gardner, Massachusetts.
Synectic Engineering – Engineering services company with specialties in custom mechanical, biomedical engineering and industrial design; electrical engineering; quality and regulatory support; rapid prototyping; and “Voice of Customer” research. Located in Milford, Connecticut.
Mack Technologies – Provides turnkey system assembly services for high-end electronic products. Specialties include design support, materials management, printed circuit board and final system assembly, product test and order fulfillment. Three locations: Westford, Massachusetts; Melbourne, Florida; Juarez, Mexico.
Donald S. Kendall, one of the original owners of Mack Molding Co., was working as a chemist for the Thomas Edison Cos. in New Jersey in the early 1900s, trying to find a good replacement for the wax used in phonograph records. That endeavor led to his experiments with the thermoset resins known as urea and Bakelite.
In 1920, he joined forces with Kenneth W. Macksey to co-found Mack Molding Co. in Little Falls, N.J., with three rebuilt injection presses. The company expanded by buying a DuPont plant in Wayne, N.J., in 1929, and then a plant in Arlington, Vt., a decade later. True to Mr. Kendall’s original vision, Mack mostly made bottle caps until World War II. To serve the war effort, Mack switched much of its production to mortar-shell casings and related products.
After the war, the company began molding automotive and refrigerator components for General Motors Corp and its Frigidaire subsidiary. One of its first products for GM was the Indian head logo that adorned the front of all Pontiacs. Mack molded the formerly metal figure from yellow acrylic.
In 1960, the Kendalls bought out their partners and diversified into consumer products such as Timex watch boxes and Schick razor handles.
In 1974, management of the company passed on to Donald S. Kendall III, the founder’s grandson and current Mack CEO. Annual sales totaled about $4 million.
Then IBM asked Mack to make a plastic computer monitor housing. That launched the company into the computer & business equipment industry, which is still one of its primary markets, along with medical, industrial, transportation, energy/environment and consumer.
Today, Mack Molding operates six plant locations throughout the eastern United States and is ranked among the top 10 non-automotive molders in North America with sales of approximately $350 million.
Mack’s mission isTotal Customer Satisfaction.While simply stated, it has become the kingpin around which all major decisions are based. Branching out into rapid prototyping and tooling was based on customer input and the need to reduce time-to-market. Expanding the headquarters plant to augment Mack’s contract manufacturing capabilities was in direct response to the needs of the marketplace.
But beyond responding to customers’ needs to further grow the business, Mack also formally measures customer satisfaction on a quarterly basis around four criteria:
- Return rate
- Number of on-time deliveries
- How the customer ranks Mack as a supplier in relation to its competitors
- General feedback from customers
Results are posted in all plants, as compensation is directly linked to customer satisfaction and profitability.
As part of its mission, Mack employees embrace the following key values, which serve as the foundation for continued improvement, growth and success of the company:
Customer satisfaction is everyone’s primary job at Mack. Each of us will strive to satisfy the needs of not only our external customers, but each of our internal customers as well.
As members of the Mack team, we will treat each other with honesty and respect at all times. Favoritism, discrimination, and special privileges have no place at Mack.
We will comply with all laws and government regulations at all times. We will conduct business in an ethical manner.
We will encourage the exchange of new ideas by creating a cooperative, team-oriented working environment. We will maintain a physical working environment which is clean and safe at all times.
We will be a good and active corporate citizen in the communities in which we operate.
We will deal honestly and openly with our customers, our co-workers, our suppliers and the public.
We will maintain a strong financial position by re-investing our profits in new equipment, new technology and new training while avoiding long-term debt.