Total Customer Satisfaction (TCS) is the mission which Mack and its employees draw inspiration from each day as they execute on behalf of top fortune 500 companies and cutting-edge start-up organizations. The Company’s more than 95-year history and a worldwide reputation for plastic injection molding, machining, design work, sheet metal fabrication and contract manufacturing, stand as a testament to the success of our customer-focused strategy. Currently Mack has an opening for a sales service representative, where the rubber meets the road when it comes to TCS.
Mack sales service representatives are a key interface between the Company and its customers, interviewing and recording their feedback so that they may receive the highest levels of customer service, especially in terms of quality, scheduling and manufacturing engineering issues. This includes maintaining orders and providing general clerical support to the sales and engineering organization. Sales service representatives also are responsible for maintaining critical information, including blueprints and engineering change orders.
The ideal candidate will have an associate’s degree or equivalent from a two-year college or technical school; plus six months to one year of related experience and/or training; or equivalent combination of education and experience. Communication is the key to success in the role, and the chosen candidate will be able to write reports, maintain correspondence with customers and speak effectively before groups of customers or employees. Additionally knowledge of software tools, including word processing, spreadsheet, manufacturing and order processing systems will be required.
Employees are one of the Company’s most valuable assets, and Mack is committed to honoring their contributions through competitive compensation packages, diverse career paths, advancement opportunities and by nurturing a team-oriented, engaging work environment. This position is located in beautiful southern Vermont with an unparalleled quality of life.
If interested, please complete Mack’s on-line application form (see link below) and send it with your resume, compensation expectations and a letter of introduction to:
Mack Molding Company
608 Warm Brook Road
Arlington, VT 05250
Attn: Human Resources
COVID-19 APPLICATION PROCESS UPDATE
In order to mitigate the risks associated with COVID-19 exposure, Mack is encouraging all candidates to fill out and submit a formal application remotely rather than at the plant. The application can be downloaded here.
Completed applications can be attached as a support document on the online application form or sent directly to Mack’s HQ facility as listed above.
Resumes accepted from qualified applicants only.
Equal Opportunity Employer