We’ve established a channel on YouTube and uploaded our first video. Mack has had amazing success with a new recycling strategy for corrugate, going from 45,000 lbs of recycled cardboard per year to 270,000 lbs! Check us out on www.YouTube.com and search for Mack Molding, or watch the video below!
Mack Videos
How do you measure ‘total customer satisfaction’?
Mack’s mission is Total Customer Satisfaction. I know…it sounds lofty. But Mack breaks it down into four criteria, measures our performance in each area quarterly, and compensates us based on whether we’ve reached our goals. Recently, Ray Burns, president of Mack Molding’s southern operations, discussed the program in more detail as part of Plastics News’ Lessons in Leadership video series. Check it out…
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