Mack’s organizational structure combines sales and engineering into one department, resulting in a dedicated team approach to account management.
Each team has responsibility for sales, engineering and customer service – from pricing and scheduling to managing tools and assembly to placing and tracking orders and identifying/resolving issues.
Experience has proven that this engineering-intensive program management approach results in quicker response times, more accurate information and communications, greater flexibility and more technical support than ever before. It also allows Mack to “feel small” to its customers, despite continued growth.
In addition to custom injection molding and the more traditional secondary operations, Mack offers a full complement of contract manufacturing services, including assembly & test development, supplier management, circuit board assembly, and mechanical and electronic assembly and test. For more information, please visit the Contract Manufacturing section of our site.
An international shipper, Mack can deliver product directly to you, your distribution site or to a third party. Our Logistics Department monitors freight costs, and is constantly probing from a cost/performance/flexibility viewpoint for better delivery solutions for our customers.
With distribution management in mind, our headquarters plant in Arlington, Vermont, was designed to include a 110,000 sq. ft. warehouse, as well as 19 loading docks.
Mold Design & Build
That’s the goal of Mack’s Application Development Center (ADC), an in-house capability used by each business unit. As soon as your print or CAD file arrives at Mack for a quote, engineers review it for functionality, cosmetics, processability, manufacturability, ease of assembly, cost, time-to-market, tooling options and more. Why? Because early design input minimizes processing problems, shortens cycle time and gets your product to market faster.
Concurrent with part review, we’re also looking for the best tooling solution. We’ll pull from mold flow studies, years of tooling experience, and CAD software to help with material and machine selection, clamp force, weight, temperature, cooling time and all the other necessary criteria to set up the process and create good parts. While we offer some in-house tooling, we typically outsource large production tools through one of our core toolmakers, but manage that process from start to finish.
The ADC also troubleshoots tooling and processing problems. Recently, a customer brought in a five-year-old tool with a 60 percent reject rate. Following an engineering review, the tool was producing parts with only a one percent reject rate – a significant impact on the bottom line.
Mack wants to impact your bottom line. Whether you need a tool in seven weeks, a tool under $50,000, or a tool that can produce a million parts, Mack will analyze your part design and criteria, and make a recommendation.
As an extension of your product development team, Mack offers an integrated approach to the new product introduction cycle, and takes total ownership for the product from design to build. Our mission is to provide you with a one-stop product development and manufacturing model that translates into faster and more competitive service. For more details about our product design & development capabilities, please visit the Product Design & Development section of our site.
While there is a business unit handling all your sales, engineering and customer service needs, there is also a manufacturing unit –managers, engineers, production planners, technicians and assemblers — handling all your production needs. Both groups are tightly linked to focus on you and your product.
Your first interaction with a manufacturing unit happens long before your product is production-ready. A manufacturing engineer will begin working with you and the business unit to understand your design and its manufacturing requirements. At the same time, he will be looking for ways to cut costs out of the production process. This early interaction helps us strike the critical balance between your ultimate part design and a manufacturing process that will yield the quality and price you need.
At Mack, quality begins with training and further developing our already outstanding workforce. The second step is to build quality into the product with mistake proofing, or designing devices that prevent assembly errors. Finally, we inspect for quality, and measure quality performance statistically for each production line and customer.